How can I contact Casa Saona?

You can email us at casasaonashop@gmail.com, where our customer service team will be happy to help you with whatever you need.

Do you ship worldwide?

Yeah

Where are shipments made from?

We ship from Hong Kong.

Can I change or cancel my order?

We aim to process orders as quickly as possible, so you must request any changes or cancellations within 12 hours of placing your order. All requests after this deadline will be denied. Once you receive your order, you can return it for a full refund.

What forms of payment do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and payments through PayPal.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sales seasons. We process orders from Monday to Friday. Orders will be processed within 1 to 3 business days from the date of the order and will be shipped the day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take 2-4 weeks to arrive.

What happens if I don't receive my order?

If you do not receive your order within 30 days of shipping, you are entitled to a full refund.

Will I have to pay customs and taxes?

The prices shown on our site are tax-free in euros, which means you may have to pay customs duties and taxes once you receive your order. Once your order reaches its final destination, you may be charged import taxes, duties and related customs fees, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For details on charges, please contact your local customs office.

How do I return an item?

Contact us at casasaonashop@gmail.com

What happens if the items I have received are defective/incorrect/damaged?

Please contact us if you have received an incorrect, defective or missing item. When you receive the package, please include your order number, photos of the items and all related references. We will do our best to resolve your case as soon as possible.

When will I receive the refund?

All refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 to 10 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank if you have questions about when the credit will be credited to your account. If you have not yet received your refund credit, do the following: Contact your bank or credit card issuer. It may take some time before the refund is posted to your account.